Returns Policy

The original purchaser has a period of 30 days from date of shipmentto return an item subject to a restocking fee, less shipping and handling.  The merchandise must be in “New, unused – Resalable Condition”and returned in the original undamaged packaging.  All warranty books, instruction manuals, parts and accessories must be included as well as the original box in which the item was shipped.  To protect the original factory carton from any shipping damage, it must be placed inside another carton for return shipping.

You must notify us of any shipping damage or missing parts within 3 days after receiving the merchandise.  If you do NOT notify us within 3 days, you have accepted the merchandise in its current condition.

Special Order items are not returnable.  Electric machines that have been connected to electricity are not returnable.  Gas and diesel-powered items cannot be returned if they have been gassed or oiled.

A Return Merchandise Authorization number (RMA) must be obtained prior to shipping the item(s) back by contacting us at sales@pwmall.com or 1-877-979-6255 (you will need to have your invoice handy).

All unauthorized returns will be refused and returned to the sender.

• The Customer is responsible for the return shipping cost as well as the original shipping costs. Items with Free Shipping will be charged the actual outbound shipping cost.
• Acceptance of merchandise is final only after receipt and inspection.
• All returned items are subject to a 15% restocking fee to cover inspection, testing, and repackaging expenses.  If item(s) are not in “New, unused – Resalable Condition” or are missing any parts or accessories, we will issue a credit less a restocking fee of 15% - 50% based on the condition of the items returned.    

All sales become final after 30 days from date of shipment